Privacy Policy

Effective Date: January 1, 2026

At Thornridge Method, we respect your privacy. This policy explains what information we collect when you visit our website or use our chimney repair services in North Ogden, Utah, and how we use and protect that information. We keep it simple and straightforward.

Information We Collect

When you contact us or request a service, we collect your name, phone number, email address, and the address where the work will be done. We also collect details about your chimney or fireplace that help us diagnose the problem.

If you visit our website, we automatically collect certain technical information such as your IP address, browser type, and the pages you view. We use this to improve our site and your experience.

How We Use Information

We use your information to schedule appointments, provide accurate estimates, perform chimney repair work, and follow up on the service we provided.

We may also use your contact information to send you updates about your appointment or occasional maintenance reminders. You can opt out of these messages at any time.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to track website traffic and see which pages are most helpful. These tools collect anonymous data and do not identify you personally.

We may also use third-party scheduling or customer review platforms. When you interact with those tools, their own privacy policies apply.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as payment processors or scheduling software, and only as needed to serve you.

We may disclose your information if required by law or to protect the rights, property, or safety of Thornridge Method, our customers, or others.

Data Retention

We keep your personal information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

User Rights

You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to certain processing or ask us to restrict it.

To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date above. We encourage you to review this policy periodically.

Contact Us About Privacy